CUSTOMER SERVICE SPECIALIST with English and German

Pracovní nabídka

We are looking for a dedicated and empathetic CUSTOMER SERVICE SPECIALIST!

We offer an opportunity to become part of our dynamic international team. If you enjoy communicating with people and using English and German every day, then we are looking for you!

What does this job involve?

• You will provide excellent customer service via email, chat, phone, and social media

• You will solve customer inquiries and requests with kindness and a professional approach - Common tasks may include resolving issues related to shipments, payments, complaints, returns, and product information.

• You will provide customers with useful tips and recommendations - you will assist them in effectively using our services or combining our products - e.g., our AI Imaginator

• You will be perfectly oriented in our portfolio of products and services and assist customers with selection, including features, pricing, and availability

• You will communicate in English and German with our customers primarily in German-speaking countries (DACH Region - Germany, Austria, Switzerland), as well as in other markets, and solve their needs and requests.

• You will be in daily contact with colleagues from the Design, Marketing, Sales departments, and others, who are based in Sweden

• Communication will primarily be via email, but you will often meet online via MS Teams or receive phone calls.

What will you like about working with us?

• Work in a dynamic international environment of a developing company, where you will actively use a foreign language every day

• Possibility of home office

• Possibility of part-time employment

• 5 weeks of vacation

• Contribution to meals

• Refreshments at the workplace - coffee, tea, all-day hydration, and regular supply of fruit

• Friendly team and colleagues who support you

• Informal working environment

• Company events - at Christmas, summer BBQs, and much more

Who are we looking for?

• You are empathetic and customer-oriented

• You can communicate in English and German, and you have no problem communicating by phone. Knowledge of another foreign language is an advantage.

• You are able to commute to office in Bor (Tachov) at least twice a week

• You are able to communicate effectively, solve problems, and work under pressure

• Previous experience in customer service is advantage

• You are not afraid to work with MS Office (Outlook, Excel, Word)

• You can work independently as well as in a team

• We are open to everyone without exception. If you have recently graduated - no problem. We are happy to train fresh graduates. The job is also possible part-time (e.g., while studying at university and also in another situation, when you can´t work full time)

We appreciate your interest!

Did you know that 50% of job applications receive no response from the company? That certainly won't happen with us! We always respond to everyone.

Are you up for it?

Send us your CV. We would like to meet you personally!