Customer Service Representative with Portuguese

Pracovní nabídka

Who We Are :

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.

In this role, you will provide exceptional customer support to Portuguese-speaking clients, offering assistance and solutions with proficiency in the Portuguese language.

Your Role and Responsibilities:

• Handle inbound and outbound calls, emails, and chats.
• Discover IT services at their full capacity.
• Gain real skills and work experience.
• Get unmatched career choice opportunities.
  
  

Who You Are:

• Have great listening skills and passion to help others
• Are polite and tactful (even with some not very happy customers)
• Are able to analyze information and solve problems
• Are always optimistic and positive (or just trying to be)
• Have some basic IT skills
• Have Portuguese on communicative level
  
  

As a Kyndryl employee, you will be entitled to the following benefits:

• 5 weeks of paid vacation
• Elaborate education program for each employee - training during the work career, courses are led by professional lecturers; e-learning education; flexible education plan for each job position.
• Strong career opportunities
• Above standard Medical Care
• Subsidized price of the Multisport card
• Discounts in Sports, Culture, Healthcare, Childcare, Finance, and Electronics
• Preferential mobile tariffs
• Global Travel and Group Life Insurance
• Contribution to the Pension fund
• Employee Assistance Program (24/7 helpline)
• Wellbeing program
• Parental bonding program (28 days of paid leave to spend with a newborn)

You will have the opportunity to:

• Become part of our diverse and multinational community and collaborate within global and local teams.
• Gain knowledge and develop skills through our world-class trainings.
• Benefit from mentoring and coaching
• Balance your work with your life and enjoy a flexible working environment.
  
  

Being You:

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect :

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Our employee learning hub gives you access to the best learning in the industry to receive certifications and accreditations, including Microsoft University, AWS Cloud Center of Excellence, Udemy, and the Harvard Business Review. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you! We want you to succeed so that together, we will all succeed.