IT SERVICE MANAGER

Pracovní nabídka

We are currently seeking an experienced IT Service Technician to join our client’s team. This position plays a crucial role in providing technical support and maintaining IT systems. We are looking for an individual with a strong technical background, excellent problem-solving skills, and a commitment to delivering high-quality service.
 
 Main Responsibilities:

• Provide 2nd level IT onsite services and support 3rd level support on field service level
• Process and document 1st level support forwarded incidents, service requests, change management, and. purchase management in a ticket systém
• Prioritize processing of incidents, service requests, and change management
• Collaborate in international IT projects and infrastructure rollouts
• Communicate and educate employees on IT awareness, particularly those working in subsidiaries

Requirements:

• Completed vocational training as an IT specialist in System Integration or a comparable field
• Ideally Microsoft Certified Systems Engineer
• 5+ years of professional experience in IT support or a related field
• Knowledge of IT Service Management principles, preferably ITIL
• Willingness to travel occasionally for on-site support
• Experience working in a multicultural environment
• Strong problem-solving skills and a willingness to learn
• Proficient in English language (written and verbal)

"We would like to inform you that by submitting your CV, you consent to the processing of your personal data for the purpose of providing you with personal consultancy services. In accordance with the applicable data protection legislation, you hereby consent to Farkasova International, s.r.o. processing your personal data necessary for the purposes of personnel consultancy and career placement (in particular name, surname, e-mail, address, telephone number, or other data voluntarily provided and necessary for the above purposes).“