Technical Support Specialist

Pracovní nabídka

Goal

Your position as a Technical Support Specialist is primarily destined to provide technical assistance to customers via ticketing system, email and phone. You will analyze field issues in collaboration with different internal teams and ensure their fast resolution.

What are we offering

· Exciting company with great growth potential where out of the box ideas are welcomed and acted upon

· A professional and target-oriented culture where:

- everybody is treated with fairness & respect

- people are encouraged to take their own decisions, hence mistakes are accepted as part of the learning process

- disputes are settled openly & without delay

· Dynamic international team working virtually and collaboratively

· Possibility to be part of other projects (HW, Linux, Web, mobile development)

· Flexible working hours and personal development opportunities

· High level of personal responsibility and autonomy

· The office in Brno + flexibility to work from home

What are we looking for

The position requires technical proficiency, particularly in Enterprise systems encompassing networking and software security fundamentals. Practical familiarity with embedded devices and hardware interfaces is highly desirable. Prior experience with Access Control or Time & Attendance systems is considered advantageous.

Your tasks in detail:

· Handling customer technical support cases through ticketing system, emails, and phone.

· Conduct remote sessions to troubleshoot the field issues.

· Reproduce the issues and report to internal teams with steps and details.

· Collaborate with repair and logistics team to handle RMA process.

· Update ticketing system with resolution steps and KB articles.

· Maintain system functionality by testing system features and provide feedback to internal teams.

These capabilities we would expect:

· Enterprise systems utilizing a server-client architecture.

· Familiarity with networking and software security principles.

· Understanding of embedded devices.

· Practical experience with hardware interfaces such as RS485, RS232, Wiegand, etc.

· Proficient communication skills in English (both written and verbal).

· Ability to collaborate effectively within a team.

In addition, this would be nice to have:

· Experience with Physical Access Control systems or Time and Attendance (T&A) systems.

We are looking for an ambitious and engaged woman or man who thrives in a fast-paced and dynamic environment, shares our values and passion, and takes responsibility for the achievement of clearly specified technical goals within the planned timeline. Someone who is flexible to work with multiple technologies, love getting things done and is highly organized with a strong eye for detail.