Customer Service Specialist - Learn German with BlueLink

Pracovní nabídka

• Do you speak B1 German and would like to get to C1 level as part of your job?
• Do you want to work in customer service within a fast-paced multinational environment?

If you have answered YES to both these questions, then we are looking for you!

At BlueLink International, we are now launching a brand new project called Learn German with Us. We are opening Customer Service Specialist positions for candidates who have some previous knowledge of German (ideally min. B1), giving you an opportunity to become fluent German speakers (C1) by attending an intensive language course fully covered by our company as part of your job when you start with us.

About BlueLink International CZ

BlueLink International CZ is an international Air France company based in Prague. We are a leader in the customer service sector with 520+ employees, 74 nationalities and 22 different languages spoken. And our business is constantly growing.
Our scope is the airline and luxury industries, and our mission is to help customers to have an enjoyable experience.
At BlueLink International CZ, we believe in the value of relationships and the power of culture and emotion to create a link between people. Our team members consistently display an attitude of excellence and the ability to think like a customer. For BlueLink, the human being is always at the heart of relationships.

Your new role, after taking part in the intensive 2-month language course organized by the company, will include:

• Assisting customers with various procedures related to bookings
• Handling customer service inquiries through different channels
• Ensuring that passengers have perfect pre-flight service and after-flight care
• Providing additional information regarding compensations, additional services and similar
• Solving possible issues and giving advice if needed
• Establishing and managing positive relationships with customers as well as co-workers and supervisors
• Maintaining the booking and other related systems

We would like you to have:

• Fluency in English.
• Excellent communication skills and high-quality service orientation
• A professional and positive attitude is desired
• Previous customer service or airline-related work experience is a plus, but not a must
• At least basic proficiency in MS Office package

We offer:

• A fully paid German course organized by Goethe Institut moving you from B1 to C1 German level
• Opportunity to use your English & German on a daily basis
• Travel fund: up to 12 000 CZK per year to spend on airplane tickets for you and your family
• Leisure time: up to 6 000 CZK per year to spend on sports activities/relaxing time/language courses
• Meal tickets in the value of 130 CZK per working day
• Discounted air tickets with Air France
• 3 extra free days off – together 23 days
• Possibility of working from abroad inside the Schengen Area (maximum 30 days per calendar year as per internal policy)
• Private medical support ulekare.cz for you and your relatives
• A fully paid training programme
• Modern offices in the centre of Prague
• Possibility of working from home (After a minimum of 3 months, according to the results)

Start your journey with BlueLink! Share with us your CV in English and we will fly back to you.