FRONT OFFICE AGENT AT FIVE-STAR HOTEL

Pracovní nabídka

We are looking for a new colleague for the position of Front Office Agent at Mandarin Oriental Hotel Prague. Are you a master of first impressions? Do you have excellent communication skills and a passion for working in a hotel? If so, this role is for you!

Mandarin Oriental Hotel Group is a luxury hotel group known for its excellent standards. Our mission is to provide guests with exclusive accommodation along with exceptional service to make every stay unforgettable.

JOB DESCRIPTION

As a Receptionist you will play a key role in creating a first impression for our guests. Your professionalism, presentation and communication skills will be key to this position.

The main focus of your job will be:

• Responsibility for providing a warm welcome to our guests
• Ensuring a flawless check-in/check-out process
• Answering incoming phone calls
• Taking care of guests during their stay
• Administration related to the running of the reception
• Independence and proactive approach

WHAT WE EXPECT FROM YOU

• Experience in a similar position in a five-star hotel environment
• Very good knowledge of Czech and English at a communicative level; other language skills are an advantage
• Professionalism and pleasant demeanour
• Great attention to detail and a desire to exceed guest expectations
• Computer skills (MS Office)
• Willingness and flexibility to work in shift work

HOW WE WILL REWARD YOU

We believe that happy and motivated employees are the cornerstone of any successful company. Our benefits package encourages our coworkers' overall professional and personal growth in addition to recognizing their hard work. Here are a few that will definitely bring you joy:

• Learning and development - the opportunity to use our training activities and development plan to build your career at Mandarin Oriental
• International transfer opportunities within the Mandarin Oriental Group
• MyDays - five extra days off per year (after completing your first year with us)
• Free lunch and dinner in the hotel canteen
• Candidate referral bonus 12 000 CZK
• MoComp - free stay for 3 - 5 nights at any hotel in the Mandarin Oriental network
• Transport allowance (50% of the price of the annual Prague Ticket)
• MultiSport card allowance
• Pleasant working environment in the heart of Prague in Mala Strana

and many more...

If you are interested in this position, please send us your CV in reply to this advertisement in Czech and English.