Support & Ops Specialist

Pracovní nabídka

Job ID: 2592905 | Amazon Czech Republic Services s.r.o.

DESCRIPTION
Amazon Freight Overview
Amazon Freight is a transportation service provider for external shippers that uses the logistics network we built for Amazon to deliver freight safely, on time and at competitive costs. We offer shippers access to the same network of carriers, technology infrastructure and tools that Amazon uses to move thousands of loads daily. Businesses of all sizes have access to the costs and levels of service of one of the largest shippers in the world. Amazon Freight spins Amazon’s broader flywheel by helping minimize empty miles by bringing in freight that flows complementary to our existing network.

Amazon Freight Operations Overview
Amazon Freight Operations (AF Ops) is the Pan- European team that handles Amazon Freight’s Shipper Support and Transportation Execution. We are responsible for planning and scheduling the transport orders placed by our customers (Shippers), and providing them with support at each step of their journey. We play a critical role in ensuring the smooth functioning of Amazon Freight’s European transportation network and have a direct impact on Shipper Experience

Support & Ops Specialist Overview
Amazon Freight Operations is looking to hire a motivated, highly committed, and customer-obsessed Support & Ops Specialist.
Support & Ops Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery. They provide proactive and timely resolution to any issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (verbal and written) that build rapport.

The candidate should be able to communicate to a high standard in both verbal and written form, using appropriate tone of voice. The candidate should be able to recommend process improvements for the benefit of customers, and should have the passion to drive them to conclusion.

Key job responsibilities
Responsibilities include, but are not limited to:
• Proactively monitor customer shipments to identify, address, and prevent potential issues.
• Develop and execute effective service recovery plans as necessary.
• Continual, proactive communication with customers (shippers) and external partners (carriers) to ensure a friction less customer experience.
• Identify and eliminate root causes of defects in order to drive efficiency in Amazon Freights operations, systematically escalating problems or variances in the operation to the Supervisors and Shift Managers
• Work within various time constraints to meet critical business needs.

We are open to hiring candidates to work out of one of the following locations:

Prague, CZE

BASIC QUALIFICATIONS
- Excellent verbal and written communication skills in English (B2+) and in German (B2+)
- High School Diploma

PREFERRED QUALIFICATIONS
- Bachelors Degree in a relevant discipline
- Previous experience in customer facing roles across operations / supply chain / logistics / e-commerce or similar
- Experience in MS office mainly Word and advanced Excel (Pivot Tables, VLookUps)

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.