ServiceNow Transformation Partner

Pracovní nabídka

ServiceNow Transformation Partner

Duration: 1 year contract

What is waiting for you

Are you passionate about driving operational excellence and transformation within Human Resources? Do you have a keen eye for process design and a knack for implementing cutting-edge solutions? If so, we have an exciting opportunity for you!

About Us: We are a dynamic team within P&O Operations, specializing in Payroll, H2R, T&A, Employment taxes, and Learning & Talent on a global scale. As part of our ongoing transformation journey, we are implementing Service Now (SNOW) as our CRM system, revolutionizing how we deliver HR services to our associates.

Key Responsibilities:

• Collaborate with stakeholders to co-design operational transformation strategies, ensuring alignment with project requirements and documentation.
• Develop and maintain operating handbooks for projects and individual countries, incorporating process design work.
• Document processes and work instructions in a central repository, ensuring clarity and accessibility.
• Provide guidance and support to country Subject Matter Experts (SMEs) on process-related queries.
• Participate in meetings, capture minutes, decisions, and action items, and contribute to project documentation.
• Drive change management efforts to ensure smooth adoption of new processes and technologies.

Qualifications:

• Bachelor's degree in HR, Business Administration, or a related field.
• 3 years of experience in HR process design or transformation roles.
• Previous experience in a multinational or complex organizational environment is preferred.

What skills and knowledge should you posses

• Proficiency in English with excellent communication skills.
• Strong technical acumen with knowledge of H2R processes.
• Experience with CRM systems, particularly Service Now (SNOW).
• Familiarity with SAP, MS Office, MS Teams, and other relevant software.
• Demonstrated experience in stakeholder management and change management.
• Proven track record in process design and documentation.