Customer Support Representative L1

Pracovní nabídka

ARE YOU READY TO WORK AT PRIMEREVENUE?

Do you want to work for a high growth, FinTech leader helping the world’s leading companies invest back in their businesses, grow and create jobs? Do you enjoy working in an entrepreneurial environment that is mission-driven, results-focused and community oriented?

We are hiring a Customer Support Representative! The CSR the first line of support for all PrimeRevenue customers which include Buyers, Suppliers, Funding Partners and Reseller Partners. This Level 1 Support TEAM is responsible for managing all incoming inquiries. Currently, our global support TEAM closes nearly 3,000 cases each month.

A DAY IN THE LIFE:

• Analyze and resolve complex customer cases in a timely manner
• Utilize Excel for data analysis and reporting.
• Understand and apply financial terms or accounting principles in daily tasks.
• Use Salesforce for customer relationship management.
• Communicate effectively with a global customer base.
• Manage all incoming inquiries (cases)
• Prioritize cases based on severity, customer, resources
• Maintain specific KPI targets for customer satisfaction, average time to close and response time

WHAT ARE WE LOOKING FOR?

• Entry Level candidates can be considered for this role, however, there are a few must haves that the candidate must be able to demonstrate:
• Excellent voice and conversational skills, including engaged listening, empathy, respect, and professional written skills to a global customer base.
• Exceptional problem-solving skills and the foresight to respond to the core issues presented in contact scenarios.
• Proficiency in Excel and Salesforce (or other CRM solution), Outlook, slack and other administrative applications used for data entry, analysis, and reporting.
• Experience working with a complex process where attention to detail was necessary
• Excellent typing skills, verbal and writing communication with ability to respond in a clear and summarized way to our global clients
• Ability to leverage resources to figure out a problem (written material, internet searches, internal tools, and systems as well as colleagues)
• Ability to learn and navigate multiple systems, tasks and customer cases, sometimes simultaneously.
• Analytical thinking – Identifying process improvement opportunities and the education of processes required to enhance the service experience.
• English + French or English + German is a required language combination.

NICE TO HAVE BUT NOT REQUIRED:

• Industry Experience in Procurement, Financial Services, Technical Support Experience
• SFDC experience or general experience using any CRM
• Fintech experience
• Experience Supporting SaaS solutions

PRIMEREVENUE PERKS:

Competitive pay and bonuses
Generous benefits package
Professional growth, learning, and development opportunities
Innovative, global, TEAM centric environment
Community service-oriented culture
Collaborative, casual, fun, and flexible work environment with access to top technology, stocked breakrooms, and coffee bars
TEAM events and employee celebrations

** This position is based in Prague, Czech Republic and will require a valid working visa **