L1 Support Engineer with German 24x7

Pracovní nabídka

We are looking for a skilled certified network engineer on L1 level with knowledge of Cisco technologies and CCNA certification. Experience with HP and Aruba technologies is a big advantage.

The primary responsibility is to ensure that our client IT infrastructure and systems remain operational. Proactively identifying, investigating and resolving 1st line technical incidents, requests and problems and restore services.

What you will do:

• Resolving incidents
• Implementation of simple changes
• Implementation of standard service requests
• Ticket forwarding to appropriate resolver group (LNS team, server operations Team, Helpdesk, WAN provider)
• Acceptance of requests by phone and opening ticket for correct resolution group accordingly
• Check tickets returned from WAN provider as resolved for completeness of solution description (if not complete return back to WAN provider)
• Automated deployment of configurations via existing scripts
• "Endkontrolle" (complete check everything works again) end ensuring all components and services are up and running after incident resolution and change execution
• Updating CMDB content
• Updating documentation ("Kontrollpläne", operations manual, SOPs, network plans, Wiki entries, solution database, …)
• Opening tickets manually based on monitoring events that did not create a ticket automatically
• Coordination and support of LNS staff
• User communication (call acceptance, status requests, collecting solution confirmation, …)
• Cooperation in small projects, potentially also in LNS sites

What you should have:

• CCNA certificaton
• Good level of English is a must
• German language would be an asset
• willingness to work 24x7 (nights, weekends, public holidays => 12 hour shift rotation)
• Experience with Bluecoat Proxy Servers, F5 Loadbalances, Fortinet, Aruba WLAN and/or HP switches is desirable but not essential.

Certifications - nice to have:

• Cisco CCNP
• ACSA
• Aruba ACA/ ACP
• CWNA
• F5 SE
• BlueCoat Certified Professional

We accelerate our employees’ careers through customized development paths as well as helping them to become certificated professionals. With us you will obtain the certifications mentioned before.

What we can offer to you:

• variable yearly bonus
• 5 weeks of vacation
• 3 sick days per year
• Notebook and mobile phone
• Lunch allowance 109 CZK
• Contribution to the pension insurance in the amount of 1,000 CZK monthly
• Cafeteria benefity system 400 CZK monthly
• Compensation of salary beyond the statutory wage compensation in the amount of the full fixed basic salary for temporary incapacity up to 21 days per year
• Over standard healthcare
• Multisport card
• Language courses
• Refreshment (fruit, coffee, tea), monthly company breakfasts

Join us! We will accelerate your career!