Senior associate service quality specialist

Základní informace pro nabídku práce / volné pracovní místo

Zaměstnavatel

Pracoviště

Kontakt, kontaktní osoba

Poznámka

kontakt: Marie Bílková, e-mail: marie.bilkova@global.ntt Key Roles and Responsibilities: " Monitor and analyze service delivery metrics and customer feedback to assess the quality of service provided. " Conduct detailed analysis of service processes, identifying areas for improvement and recommending process enhancements to enhance service quality and efficiency. " Collaborate with cross-functional teams, including customer service, operations, and process improvement, to drive the implementation of quality initiatives and best practices. " Perform root cause analysis on service issues and customer complaints, and develop corrective action plans to address identified issues. " Develop and maintain quality standards and guidelines for service delivery, ensuring alignment with customer expectations and industry best practices. " Conduct regular quality audits and assessments to evaluate compliance with service quality standards and regulatory requirements. " Provide training and guidance to service teams on quality standards, procedures, and customer service best practices. " Close the loop with clients on Sad surveys received and derive an action plan. Knowledge, Skills and Attributes: " Good analytical and problem-solving skills, with the ability to analyze data, identify trends, and provide actionable insights. " Knowledge of quality analysis methodologies, such as root cause analysis, process mapping, and statistical analysis. " Familiarity with customer service principles, best practices, and quality management frameworks. " Good communication and interpersonal skills, with the ability to effectively communicate findings and recommendations to stakeholders at all levels. " Proficiency in using customer feedback and quality management software tools to collect, analyze, and interpret service data. " Strong attention to detail and the ability to maintain accuracy while working with large volumes of data. " Proficient in using Microsoft Office applications, such as Excel, PowerPoint, and Word. " Strong organisational and time management skills, with the ability to manage multiple priorities and meet deadlines. Academic Qualifications and Certifications: " Bachelor's degree in a relevant field " Six Sigma yellow belt " Quality control tools " ITIL foundation Required Experience: " Basic experience as a Quality Analyst or in a similar quality assurance role, preferably in the industry related to the organisation's products or services. " Basic experience in driving continuous improvement initiatives and implementing corrective and preventive actions. zaměstnanecké výhody: 5 týdnů dovolené 3 tzv. Sick Days ročně Nadstandardní zdravotní péče (po zkušební době) Poukázky na stravování + benefity café (Edenred) Kompenzace mzdy v době nemoci až 21 dnů ročně Občerstvení (káva, čaj, voda) na pracovišti zdarma

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Dotazy k nabídce práce Senior associate service quality specialist, Odborní pracovníci v oblasti kvality a certifikace systému řízení (ISO)

• Jaká je nabízená mzda pro pozici Senior associate service quality specialist?

  Nabízená mzda je od 50 000 Kč. Jde o pracovní poměr - plný úvazek. Detail nabídky práce.

• Která firma nabízí volné místo Senior associate service quality specialist?

  Tuto pozici nabízí společnost NTT Europe GDC s.r.o.. Firma NTT Europe GDC s.r.o. nabízí celkem 9 různých nabídek práce.

• Jaké je potřebné vzdělání na pozici Senior associate service quality specialist?

  Pro tuto profesi Odborní pracovníci v oblasti kvality a certifikace systému řízení (ISO) je potřeba nejméně vš bakalářské. Další požadavky najdete na stránce s nabídkou práce.